Cannot register to Exam: "The Address you provided is invalid, please provide a valid address and try again."

Hi Timo,

Thank you for contacting the Microsoft Community.

I recognize that you are having an issue scheduling your exam, and I am aware of how important it is for you to take it as you are trying to figure out the reason for the error. Please allow me to help you further so that you can complete the registration.

I appreciate you providing the details of the error. To ensure that this is not a browser-related or profile-related issue, please follow the steps below:

1. Sign-out from the browser.

2. Clear the cache and delete cookies. Restart your browser session.

3. Use an "InPrivate" browser session in Microsoft Edge.

4. Allow all third-party cookies through the browser settings.

5. If you are using a work computer, you may try a personal machine to ensure that there will be no restriction.

Once done with the steps above, you may proceed with scheduling your exam. Kindly make sure that all the required fields (marked with an asterisk*) are correctly filled out and does not contain any special characters (!@#$%^&*()-+).

For detailed reference, you may visit Register and schedule an exam | Microsoft Learn.

If the issue persists after following the steps provided above, I kindly request that you send us further information through the private message I initiated along with the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process of your exam registration, starting from the sign-in page up until the last page that shows the error. This will help us further check your profile and investigate the possible root-cause of this issue.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

To my astonishment, found this rule by digging in the docs: "At the same time, please make sure you do not use any special characters in city/country/address such us æ, ø, å, ä, ö, etc… In case you keep receiving the same error message, please know the system does not take special characters in those cases use the English translation. "

Only ascii allowed? In 2024? Come on.... your system forced me to put in a nonexistent address, i.e., to substitute 'ö' with 'o'. Such a street does not exist. So your registration form forces users to lie when registering.

Hi Timo,

I hope you are doing well.

I truly appreciate you sharing your experience, and I completely understand your frustration. It is correct that registering an exam in using localized characters should be considered, and I empathize with the inconvenience it has caused. On the other hand, your feedback is invaluable, and I want to assure you that we take this matter seriously. I will ensure that your concerns are conveyed to the appropriate teams for further consideration and improvement. We are committed to enhancing our user experience, and your insights are instrumental in achieving that goal.

Meanwhile, as an alternative, I recommend that you try to use the characters that do not contain any special characters (!@#$%^&*()-+) when trying to update your certification profile to proceed with the exam registration process.

If the issue persists after following the steps provided above, I kindly request that you send us further information through the private message I initiated along with the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process of your exam registration, starting from the sign-in page up until the last page that shows the error.

Upon receipt, I will check for options and recommendations.

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Gerard,

this is a systemic problem: your registration form allows only ascii characters in address. My address has an umlaut-o ('ö'). So I had to input a nonexistent address to be able to register ('o' instead of 'ö'). There is no such street in my city.

The remedy is to make the character encoding of your form to UTF-8.

BR, Timo

Hi Timo,

I value your response and perspectives regarding this matter.

Please note that with the system’s recent redesign, we can only update names in the Roman Alphabet. Meanwhile, as we highly appreciate your feedback and insights, I have taken the initiative to share this with our back-end team.

Moreover, please be assured that using non-special characters in your address as an alternative will not impact your exam or certification in any way.

I hope this helps. Should you have further questions and clarifications, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Timo,

I just wanted to follow-up with you to make sure that everything is well addressed. Kindly let me know if further assistance is still needed.

If so, please let me know and provide the details to me through the private message I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Timo,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, post a new question.

Kind Regards,