Cannot schedule an exam because it redirects itself after login.

Hello cde_1414,

Hope everything is well!

Thank you for letting us know about this matter and for providing additional details.

Please make sure that you are using your personal Microsoft account when scheduling your exam, as work and student email address will not be accepted by the system.

In case you are still getting the same error message, please provide a step-by-step screenshot of your action till you get the error message via the private message for further investigation. To view your private message inbox, please see the image below:

For urgent registration, you may contact Pearson VUE to assist you with scheduling your exam. Please see their contact information below:

Phone Number: 855-542-6924 (US candidates)

Email / Chat / Other contact information : https://home.pearsonvue.com/microsoft/contact

Business Hours: Mondays thru Fridays, 7 AM to 7 PM CT

Just take note that special discounts for MCT/FTE’s and student discount will not be available via phone registration. You may need to notify us by replaying in this post in order to take advantage of it.

Otherwise, if this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Hello cde_1414,

Thank you for providing the requested information thru the private message.

For this case, let me forward this information to our Technical team for further review and investigation.

Before I proceed, please respond to the private message I have initiated requesting for your account details. To view your private message inbox, please see the image below:

I’ll keep an eye for your response.

Kind regards,

Hello cde_1414,

Thank you for providing the requested information thru the private message.

For this case, let me forward this information to our Technical team for further review and investigation.

Before I proceed, please respond to the private message I have initiated requesting for your account details. To view your private message inbox, please see the image below:

I’ll keep an eye for your response.

Kind regards,

I am having this same issue as well.  I am attempting to schedule an exam.  Please advise.  Thank you in advance for your assitance.

Hello Rakesh C. Patel and TimHumphrey_35,

Thank you for bringing this matter to our attention.

Please ensure that when scheduling your exam, you are using your personal Microsoft account. The system will not accept work or school email address.

In addition, please try doing some basic troubleshooting steps like clearing cache, cookies, browsing history, and using a different browser (Edge, IE, or InPrivate Mode)

In case the issue still persist, please post a separate thread so we can initiated a private message and request for a step-by-step screenshot of your action and forward them to our technical team.

Kind regards,

Hello cde_1414,

Your response is important, so we can proceed to our next step and forward your case to our Technical team for review.

Hope to hear from you soon.

Kind regards,

Hello cde_1414,

Thank you for providing the requested information thru the private message.

For your MSID, it can be found once you are able to be redirected to Pearson VUE exam registration page.

Since you weren’t able to view your MCID/MSID, I requested some additional information via private message, which will be needed for our escalation. Once I received your response, I’ll include those information for our technical team to check your profile.

Looking forward to your response.

Kind regards,

Hello cde_1414,

Since you weren’t able to view your MCID/MSID, I requested some additional information via private message, which will be needed for our escalation. Once I received your response, I’ll include those information for our technical team to check your profile.

Looking forward to your response.

Kind regards,

Hello,

I have send you the additional information via private message.

cde_1414

Hello cde_1414,

Thank you for sending the requested information thru the private message.

To confirm, forwarded this case to our Technical team to review what causes or if there are any issues with exam registration.

The escalation process takes at least 3-5 business days or once I received their response, I’ll let you know right away.

As reference, please see Case ID: 119082626002631

Appreciate your patience and understanding.

Kind regards,