Cant change or remove personal account in microsoft learn

Hello Migdalia Escalona.

Thank you for contacting Microsoft Community. 

Based on your inquiry, we understand that you want to change the MSA associated with your certification profile.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile to verify it and assist you accordingly.

Or you can select the icon displayed on the top right section of the page.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best Regards,

Hello Migdalia Escalona.

We hope you are good.

We are currently working on your case, and we will provide a response in the next business day. You can be sure that we are going to provide you with an answer.

Best Regards,

Hello Migdalia Escalona.

We hope you are good today.

We provided a response through the private messages.

We are looking forward to your information. If no response is received within one business day, we will proceed to close and lock this case as well as the Private Message.

Best Regards,

Hello Migdalia Escalona.

We appreciate your response over Private Message.

When we attempted to Merge your Accounts, the operation failed due to an error.

The MCID that would have disappeared is connected to an active Microsoft Learn Profile. The options to proceed with your case are:

1. We switch the MCID’s and you would keep the secondary one.

2. Leave the Accounts unmerged.

3. Delete the Learn Profile.

If you choose option three, please follow these steps:

1. Please go to the following link: https://docs.microsoft.com/en-us/learn/

2. Log in with the email that you want to delete.

3. Click on the “Settings” option on the left side.

4. Scroll down and select the option “Delete profile”

By deleting your Learn profile all your certifications, exams, and badge from MCP will be safe, but the badges from Learn and XP will be lost.

Please let us know if these steps worked for you. If no response is received within one business day, we will proceed to close and lock this case, as well as this Private Message thread.

We look forward to your response to proceed.

Kindly,

Hello Migdalia Escalona.

We hope you are good today.

We provided a response through the private messages.

We are looking forward to your information. If no response is received within one business day, we will proceed to close and lock this case as well as the Private Message.

Best Regards,

Hello Migdalia Escalona.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Best regards,