Hi Andy,
In your exam order confirmation, the candidate details should match the information on your certification profile. Also, an option to launch/initiate the exam is available on your email confirmation.
If you already missed the exam, it’s no longer available on your Appointments for rescheduling. You may view your exam history under Exam Providers and you need to schedule a new appointment to take the exam with regular exam fees applied.
In this case, you’ll be needing to contact your exam provider for immediate assistance in rescheduling your exam.
For your reference provided below are the exam provider’s contact options:
For Pearson, Contact: 855-542-6924, +1-952-905-7472 (toll)
https://home.pearsonvue.com/microsoft/contact
For PSI, you may create a ticket from this link. For immediate response from PSI Candidate Care telephone numbers please contact:
US/Canada (toll free): 855.340.3887
US/Toll number for International Callers: 858.875.3686
For Certiport, you may visit this link: https://certiport.pearsonvue.com/Support.aspx
If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.
Regards,
