can't get verification code

When I go to sign into my account through ****, I get this message:

"Because you're accessing sensitive info, we'll send a code to ***** to verify your identity." but no code ever arrives. That email address is the one linked with my Microsoft account where I can login in and download apps . But when I go to outlook I cannot login using that account or receive and security codes that are sent to the email by the sign in process.

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Hello Mohak Jain1,

Thank you for communicating with Microsoft's community.

Based on your inquiry, we understand you need assistance related to your verification code to access your email. We will be glad to provide the information we have in relation to this topic.

Please know that you have reached the Microsoft Credentials Support which covers inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

Our team provides support related to MCP Portal, any other platform or product is out of our scope, and the Certifications that we handle are the ones you can find through the following link: Become Microsoft Certified.

As much as the Microsoft Certification Program would like to assist you, our team does not support these situations.

To receive appropriate assistance with your request, we invite you to contact the corresponding team, so they can help you to with your questions via this link:

We hope this information helps you with your case. If the assistance provided solved your request, please indicate “Yes” to the question “Was this reply helpful?” shown below. Remember your feedback is important to improve our service. If you have any other question do not hesitate to let us know, in case we do not receive a response, the case will be closed and locked after one (1) business day.

Best regards,

Dariem Morales
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

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Hello Mohak Jain1.

 

Thank you for your communication with Microsoft community.

 

Hope this message finds you well. As mentioned earlier, if we do not receive a response, the case and its associated private message (if created) will be closed and locked by the next business day.

 

Thank you for your understanding. We are here to assist further if needed.

Best regards,

Dariem Morales
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

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Hello, Mohak Jain1.

 

Thank you for your communication with Microsoft's community.

 

We hope you are doing well.

 

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. 

 

If the resolution provided did not fix the issue or answer your inquiry, we invite you to post a new question. We will be ready to receive your request and continue assisting you.

 

Best regards,

Dariem Morales
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

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Last updated June 23, 2025 Views 12 Applies to: