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Cant receive verification code ***

I am trying to sign into *****. I have a purchased an office 365 subscription. purchased online so I have no visible product key to enter.


When I go to sign into my account through *****, I get this message:

"Because you're accessing sensitive info, we'll send a code to **** to verify your identity." but no code ever arrives. That email address is the one linked with my Microsoft account where I can login in and see that my subscription is active. But when I go to outlook I cannot login using that account or receive and security codes that are sent to the email by the sign in process. Same is happening on Microsoft word.


it is the mail address of my Microsoft account, but the mail address and server I use within outlook is a different IMAP service.


Please advice how to resolve this!


{"SessionId":"*********


**moved from Microsoft Certified Trainer / Other

**Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

I have the same issue over here when I try to log in into Excel to address..

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Please advise how to proceed this has been going on for two days now.

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Hello, Phil P 88.

Thank you for contacting Microsoft's Community.  

From your inquiry, we understand that you're experiencing problems with the code of your Microsoft 365 Developer Program subscription. We're here to assist you!

Please note that we have limited access to the MS Learn and Azure platforms, as we provide support only for the Microsoft Learn Profile.

Since your issue primarily involves Office products and services, I’ll direct you to Office 365 support. They specialize in Microsoft Office 365 and can assist you in finding a solution. You can find their contact details in the link:  Microsoft 365 Customer Service and Support - Microsoft Support

 

On the other hand, we also invite you to check our FAQ support page dedicated. For this please check the following link: Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn

 

On the same link, you can also report your feedback on the link below. Please tick the Product or functionality box. Your will find a dedicated option for Sandbox issues:

 

- Troubleshooting Microsoft Learn | Microsoft Learn


We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Warm regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Hello, Phil P 88.

Thank you for reaching out to the Microsoft community.


We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.


Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Hello, Phil P 88.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.


Warm regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Last updated June 28, 2025 Views 2,326 Applies to: