Can't register for exam - "We can’t access your Microsoft profile to schedule your exam."

Hello Jens,

One of the workaround for this issue is to make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases.

If this doesn’t work, you may follow the steps provided below to eliminate any browser issue in scheduling an exam:

1.     Make sure that the browser you are using is updated or you may download the all new Microsoft Edge to confirm if this is a browser compatibility issue.

2.     Clear cookies and cache and allow all third party cookies through the browser settings.

3.     Visit the exam page and click on Schedule.  

4.     Sign in using your Microsoft account/Personal Email and password.

5.     On Your Dashboard, click on 'Edit your certification profile'.

6.     Enter your information. (note: Make sure to enter all information with red asterisk '*' sign).

7.     Click on Save and Continue.

You may also try clearing your browser’s network session by following the steps below:

1. Open your Microsoft Edge and go to https://www.microsoft.com/learning

2. Press F12 function key to open the developer tool window

3. Click “Network” tab

4. Click “Clear session” icon as shown in the image below:

5. Once done, you may try scheduling an exam again.

In case that you still unable to see the calendar, please send us a PSR (Problem Steps Recorder) through private message, showing the troubleshooting steps above are done until you receive the error, along with the information needed to verify your profile. 

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,