Can't schedule exam | Pearson VUE tells me to go to MS Support

Hello S.O.Hoffmann,

I appreciate the steps you have performed to try to fix the issue.

In registering for Microsoft exam, please update your Certification profile as required. Please ensure that all the required fields marked with an asterisk* are correctly filled in and remove any Special Characters like \! @ # etc., from your Name and Address.

Meanwhile, please also make sure to use the latest browser (Edge/Chrome/IE or Mozilla Firefox) and allow all third party cookies through the browser settings.

In case that you’ll experience the same, please also try the below workaround steps to sort out the issue:

1. Please open a registration window.

2. Press F12 function key.

3. Once you see a Developer Tool window popping up on the screen.

4. Please click on "Network Tab"

5. Clear the session (Please find highlighted in screenshot)

6. Refresh the screen.

7. Try registering for exam.

In the event that same issue persist, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

All the best,