Can't see my Azure fundamental Certification on Dashboard

Hello, Sahar.

We are happy to have you here at Microsoft’s Community. Your inquiries will always be well received.   

We understand that you are facing issues accessing to your certificate.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies (Steps here), make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser or Internet Explorer. 

If there are no changes, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

Please use the Problem Steps Recorder (PSR) tool to go through the troubleshooting steps. 

• Start Microsoft Edge’s InPrivate mode (accessible by clicking the drop-down menu on the top right section of the browser or pressing the key combination Ctrl + Shift + N).  

• Navigate to the Microsoft Certified Professional sign-in:  https://mcp.microsoft.com/mcp  

• Sign in with your account’s credentials.  

• Go to the error page and do a couple of clicks, so it gets recorded. 

Please provide the recording through Private Message. 

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

If the issue persists, please provide us with the information requested via Private Message to check deeper on the issue that you are presenting. 

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing weekend,

Hello, Sahar.

Thank you for taking the time to send us this information.  

We have found that you have duplicate accounts, and that is the reason why you cannot find your certificate. However, the first step to proceed with the unification, is migrate one of the MCID’s. This process will help us update your profile and then merge to have all your Exams and Certifications under one account.

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

   

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

   

5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

   

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

   

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

   

8. Fill in the fields with the following information:  

    

• MCID: 

• Access Code: 

To protect personal information, these credentials are provided via Private Message.  

Please let us know when you complete the migration process to proceed accordingly. Keep in mind, if no response is received, we will close the case in the next two business days.   

Greetings,  

Hello, Sahar.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best wishes,