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Catalog Partner University empty

I'm a global admin at my Partner Center website.

When I click/go to (in the partner center) to Solutions - Modern Work SMB - Skills - Teams Meeting & Meeting Rooms Technical Assessment, it redirects me to https://partneruniversity.microsoft.com/?whr=uri:MicrosoftAccount&courseId=18819&scoId=AEFzAQFhH_2013787008

Although I have a MS learn account which is connected to the correct MCP, I still get an error.
See screenshots attached.

When I open the admin site on the partner university website, I get this error:

 

De beheerder(s) voor uw organisatie heeft (hebben) uw toegang tot de gegevens voor deze organisatie geblokkeerd. Neem contact op met hen voor meer informatie.

Microsoft AI Cloud Partner support redirected me to this community:

Upon checking the screenshots and the error message, we found out that the issue is beyond our scope of support, I would kindly request you to reach out to Certification/training support team. So that they would be able to assist you further.
 
How to contact/reach out certification support team.

  1. Go to the Microsoft Certification Support forum: Results in Microsoft Certification - Training, Certification, and Program Support

  2. Click on "Ask a Question" at the top of the page.

  3. Submit your request. An agent will engage you in a Private Messaging session to verify your personal information and assist further.

Hello Arno!

Thank you for contacting Microsoft’s Community.

As we understand from your post, you want to unlink your Microsoft Certifications profile from Partner Center.

In order to find a solution regarding your request, we recommend you contact the Partner Support via this link Partner Center (microsoft.com), since they handle all the requests related with Partner, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry.

To better assist you, we kindly invite you to check: How to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account.

Although we have notice that you are having issues with your Certification profile. We will be happy to help you.

We have initiated a Private Message where we will request further information about your account in order to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Arno!

Thank you for the information you kindly provided over direct communication, it is well appreciated.

 

Please access the Private Message Feature to see some useful information we have shared with you.

 

We will be waiting for your response, if no response is received, the case will be closed and locked after one business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Hello Arno!

Thank you for the information you kindly provided over direct communication, it is well appreciated.

 

Please access the Private Message Feature to see some useful information we have shared with you.

 

We will be waiting for your response, if no response is received, the case will be closed and locked after one business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hello Arno!


Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

 

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

 

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Great! Thanks for your feedback.

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Question Info

Last updated October 12, 2023 Views 63 Applies to: