Ask a new question

Certifcate Enterprise Administrator Expert

Dear Support Team

last year i forget to renewal my certificate for Enterprise Administrator Expert.. and >removed< i Have pass three exam MS-203,MS-100 & MS-101. but my certificatefor Enterprise Administrator Expert still not showing up. and my badge for MS-101 & MS-100 not UpToDate still pass exam on >removed<.

MS-203 Pass >removed<

MS-101 (Retake) pass >removed<

MS-100 (Retake) Pass >removed<

*** Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. *** 

Hi, Wawan.

Thank you for contacting the Microsoft community.

As we understand from your post, you have passed Exams MS-100, MS-101, and MS-203 to re-earn your Microsoft 365 Certified: Enterprise Administrator Expert Certification, but your Certificate is still expired on your Learning dashboard. We are happy to help!

To properly assist you, we have sent you a Private Message requesting more information. Keep in mind that this is a public forum, so it would be best not to share any personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

Image

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Sincerely,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, Wawan.

Thank you for sharing the information requested through Private Message.

We wanted to let you know that your case was successfully assigned to our Engineering Team.

Once we have an update regarding the progress on your case, we will get back to you. Please keep in mind that it can take up to 3 - 5 business days to provide you with further updates.

Wishing you all the best,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, Wawan.

We hope this message finds you well.

Our Engineering Team has informed us that the issue has been resolved, and you have been awarded the Microsoft 365 Certified: Enterprise Administrator Expert Certification.

Please access your Learning dashboard to make sure that everything is correct. If you run into any trouble, please let us know.

If your issue has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

 

If we do not receive a response, the case will be closed and locked after one business day.

Kind regards,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dear Javier

Thank you for your help, i already checked the certificate already active

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, Wawan.

Thank you for sharing with us that your issue has been resolved, this thread will now be closed and locked.

Please keep in mind that, once this case is closed and locked, you will not be able to respond through this channel. If you have another inquiry, you can let us know by posting a New Question, and we will be happy to jump in and assist you.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs).

By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

We hope that you have a wonderful day.

Best wishes,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 6, 2023 Views 9 Applies to: