Certificate language in Chinese

Hi Manjunath,

To further check details on your certificate, please response to the private message, requesting for information to locate and verify your profile. Also include a copy of your certificate in Chinese.

Click on the image below:

Once verified, we can send you a copy of your certificate.

Also, I will check about the notification not received.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi,

I don't see private message icon on my screen.

Please let me know how do I respond privately here.

Thanks,

Manjunath

Hi Manjunath,

It seems that you have used a different account for your reply, reason private message is not available.

Please click on this link to access the private message. Make sure that you are signed in using the account you have used to post this thread.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Jammie,

I still cannot access the link - it says, access denied.

I have only 1 account and I'm replying on the forum logged-in with that account.

However, I could see a private message from Michael_T1, handled my previous ticket and I cannot respond to it since it is locked. I don't see this thread in private messages.

Hi Manjunath,

This thread is posted using the account below:

You are using a different account in responding with this thread, reason private message is not available.

Once you are signed in to the account in the first image, you will be able to access the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi,

Forget it! I shall just let it go. You may close the case without resolution.

In the first place I don't understand why I was sent Chinese email and certificate, and noticed that there are so many cases registered for the same problem. I cannot understand why Microsoft kind of organization is into this kind of perennial issue and if its widely circulated problem it should have common knowledge base where people can refer and take actions (DIY) and not post queries here and wait for 24hrs to get a response which is not helpful either.

Lets not waste time here and do something more productive things. Good luck!

Regards,

Manjunath

Hi Manjunath,

I apologize for the inconvenience this may have caused and rest assured that we will assist you with this concern.

With this kind of issue, we will need to further investigate and possible to forward it to our Support team. However, for us to proceed we will need the information needed to locate and verify the profile.

Once we have these information, we can provide you with the details and a copy of your Certificate.

Thank you for your understanding.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Manjunath,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,