Certificate not showing on profile

Hello Mercy Kanyi (Student),

Thank you for communicating with Microsoft's support.

Based on your inquiry, we understand your "Microsoft Certified: Azure AI Fundamentals" earned with Certiport as the exam provider is not being displayed on your Microsoft Learn profile. We will be glad to provide the corresponding information about it.

Please be aware, your Microsoft certification progress completed by passing exams with Certiport can only be managed through the Certiport portal. For this reason, it is currently not possible to have any certification progress completed in Certiport visible in MS Learn.

Our Microsoft Credentials team is actively working to enhance the integration of Certiport and Microsoft credentials records.

Currently, certifications earned through Certiport cannot be reflected in Microsoft Learn profiles or merged with Microsoft Learn content. This limitation is temporary and part of the ongoing improvement process.

In the meantime, you can manage your Certiport-earned certifications through your Certiport Test Candidate account. From there, you have access to:

• Viewing your certificates

• Downloading your certificates

• Sharing your certificates

• Reviewing your Certiport transcript

The certifications include their respective release dates, and the Certiport transcript outlines your achievements in detail. We understand that this might cause inconvenience and appreciate your understanding as we work towards a solution.

We hope this information helps you with your case. If the assistance provided solved your request, please indicate “Yes” to the question “Was this reply helpful?” shown below. Remember your feedback is important to improve our service. If you have any other question do not hesitate to let us know, in case we do not receive a response, the case will be closed and locked after one (1) business day.

Best,

Hello, Mercy Kanyi (Student),

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. 

If the resolution provided did not fix the issue or answer your inquiry, we invite you to post a new question. We will be ready to receive your request and continue assisting you.

Best regards,