Certificate not visible on Dashboard

Hello, Arouna.

Welcome to Microsoft’s Community.

We have opened this space only for you.

We understand that you are facing some issues to successfully access your Certification in your dashboard, we will be happy to assist you.

To do so, we initiated a Private Message where you will be able to share in a safe way the required information to verify your profile and proceed accordingly.

Please find the access to this space on the top right corner of this screen as shown in the image below:

We will be very attentive to your response, if no response is received, we will proceed to close and locked the case after two business days.

Kind regards,

Hello, Arouna.

Thank you so much for your response, we really appreciate it. 

Through the information you have provided us, we were able to locate two Microsoft Certifications Profiles associated with your account. For that reason, you are unable to see your Certification. But, do not worry!

We are glad to inform you that we can unify them, so that, you will be able to have all your information and achievements in one place.

To do so, please use the Private Message we have initiated to let us know which MCID and email account you would like to keep.

We are very attentive to your response to proceed accordingly. If no response is received, we will proceed to close and lock the case after two business days.

Have an excellent day,

Hello, Arouna.

We are glad to inform you that we have successfully merged your accounts and kept your preferred MCID and email address.

You should be able to access to Your Dashboard using your updated credentials, which we have shared with you via Private Message.

Please, let us know if the access is successful and if your dashboard’s information is accurate.

We will be very attentive to your response. Note that if not response is received, we will proceed to close and lock the case after one business day.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so that other Learners can benefit and to improve our service.

Have a great day,

Hi:

Yes, I can my Certificate . I am able to view it. 

Thanks a lot for your help . 

Regards

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Hello, Arouna.

Thank you for your resolution confirmation.

We are really glad that we could help you with this matter. You are really important for us and we strive to provide you with the best service any time you need us.

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back (Here). We will be happy to help out.

Please note that once the case has been closed and locked, you cannot reply even through private message.

Best wishes,