Certification download

Hello, Ratna!

Welcome to Microsoft's Community.  

Based on your inquiry, we understand that you require assistance to access your achievements through your Learn Profile. We will happily help.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the conversation by clicking on the icon located on the top right corner of this page, it looks like this:

We are looking forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Please send the required information only through the Private Message feature for data protection purposes.

We will be attentive to your comments. Take into account that after two business days of inactivity, the case will be closed and locked.

Best regards,

Hello, Ratna.

In order to begin the process to address your request, we require some information to verify the Certification Profile and perform the necessary verifications.

Please refer to the Private Message we sent; you can access through the following link:

• Private Messages - Microsoft Community

We will be waiting for your response. Remember that after two business days without an answer from you, the case will be closed and locked.

Have a nice day,

Hi, Ratna!

Thanks for the information provided via Private Message. After checking your account details, we ask you to perform the following actions on your Certification Profile to complete the necessary alignment to use your MCID.

Please follow the steps below update your Email, this procedure is called Migration.

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile. 

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. 

• Once you are on Your Dashboard, please copy and paste this link: https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: 

For personal information protection reasons, you will find these credentials in the Private Message.   

Please let us know if after the procedure, your account works properly, and you are able to see your certificates.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days. 

Kind regards,

Hello, Ratna!

We appreciate your resolution confirmation. As you selected “Yes,” this case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

Please keep in mind once locked and closed you will not be able to respond over this channel.

Wish you the best,