Certification Exam Crashed

Hello, Sanika

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Microsoft Certification / Certifications / Other to Microsoft Credentials / Exams / Exam Registration and Scheduling / Registration System Failure/Crash An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards.

Hello Sanika,

Thank you for contacting the Microsoft community.

Missing your PL-300 exam due to technical issues on the OnVUE application as during your exam appointment, it got stuck and crashed which resulted in you being unable to take the exam and as you try to reschedule your exam, the company voucher was not reinstated. Allow me to offer guidance on how to navigate this situation effectively.

For us to verify your profile and check this for you, please share the information requested through the private message that I initiated. This will allow us to verify your profile.

Normally, for issues during the exam, it is best to contact Pearson VUE directly and request assistance in rescheduling your exam. Meanwhile, since you mentioned  that you used a company discount, it is best to reach out to the Enterprise Skill Initiative support team and as they are the ones with the specialties to deal with concerns and issues faced by ESI learners. I have provided their contact details on our private message.

To access the private message, please click the message icon under the "Question Info" as shown in the image below:

Note: Pearson VUE and ESI support responds within 3 to 5 business days via email.

Furthermore, as per the OnVUE Page, before scheduling an exam it is best to ensure that your testing space and your system and network are within the requirements. Running a system test prior to the exam can minimize the possibilities of any technical related issues and reviewing the OnVue Technical Requirements.

We are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind regards,

Hello Sanika,

Thank you for sharing the information requested.

Upon checking, I have confirmed that you used a 100% 65-day ESI company discount which is a part of the Enterprise Skill Initiative program. With this, kindly reach out to the ESI support team as they are the ones with tools and visibility when it comes to issues concerning ESI learners.

To create a case with the ESI support team, kindly go to the link I provided on our private message and login using your company email, then select the Create Case option and provide the information requested on the "Open a New Case" form and attach all necessary documents such as screenshots of the confirmation email then click submit. You will be provided with a Case ID to track the progress of your case.

Should you need further assistance, you may share the Case ID with me, and I can monitor your case with the ESI support team on your behalf and provide you with updates as soon as I receive them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hello Sanika,

Wishing you all the best!

I just want to make sure that I've got you covered, I want to check in on you to see if you have already reached out to the ESI support team, and if further assistance is needed, please let me know as I am more than happy to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private message. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hello Sanika,

Thank you for sharing the Case ID.

I have confirmed that the Enterprise Skill Initiative support team has received your concern, and an ESI specialist has been assigned to your case. The team is currently working with Pearson VUE directly on your request, with this, it is best to continue communicating with the ESI team by replying to the email sent to your work email. I trust that they will do their best to find an ideal resolution for you as soon as possible. Please note that Pearson VUE normally responds within 3 to 5 business days.

Since the ESI support team is currently working on your case, please let me know if further assistance is needed from our end and I will keep monitoring your case and will let you know of any updates or developments from your case.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,

Hello Sanika,

Wishing you all the best!

Upon checking your case, I have confirmed that your exam has been cancelled and the discount voucher has been reinstated. Furthermore, as my goal is to provide quality assistance, I highly recommend reviewing the OnVue Technical Requirements and running a system test prior to the exam is one of the best practices to minimize the possibilities of any technical related issues if you are taking the exam online.  and reading the Microsoft Candidate Agreement.

Please let me know if further assistance is needed and I will do my best to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private message. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hello Sanika,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,