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Certification renewal platform issues - I need a solution ASAP

Hello,

I am reaching out regarding an issue I've encountered while attempting to renew my AZ-104 certification with the number *removed*. *removed*., *removed*, I have been diligently trying to access the renewal platform for hours, but unfortunately, I have been met with technical difficulties.

I understand the importance of maintaining up-to-date certifications, and I am eager to ensure that mine is renewed promptly. Despite my efforts, the platform has not been functioning as expected, preventing me from completing the renewal process.

I kindly request immediate assistance from Microsoft Support to resolve this matter as soon as possible. It is crucial that I am able to renew my certification without further delay.

I want to clarify that the assertion that my certification has expired is not accurate. I have been actively attempting to renew it since yesterday, but have been unable to do so due to technical issues with the platform. Therefore, I humbly request that my certification be extended for a few additional days to accommodate this unforeseen delay.

Your prompt attention to this matter would be greatly appreciated. Please provide guidance on how I can proceed to successfully renew my certification or extend its validity until the platform issue is resolved.

Thank you for your assistance.

Sincerely,

*removed*.

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

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Here is a screenshot that shows that *removed* is *removed* and the renewal platform is not letting me to do it. Keep in mind that Ive been trying to do the renewal since *removed* days ago.

*image removed*

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Hello, Neilacostait!

Thank you for contacting Microsoft's Community.  

Based on your inquiry we understand that you were not able to renew your Certification due to technical issues and you want to know the options. We are happy to help you.

To provide you with further assistance, we opened a Private Message where we have requested information related to your Certification Profile to verify it and properly assist you. You can find access to the Private Message, on the top right corner of this screen, as shown in the image below.

Image

 

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!

Thank you for the information provided, we appreciate it.

We want to let you know that your case was successfully assigned to our Team in charge of further review and assistance so they can review if you meet the requirements to have a renewal extension.

   

Once we have an update regarding the progress of your case, we will get back to you. Please keep in mind that it takes up to 5-7 business days to provide you with further updates.  

   

Wishing you all the best,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Ok. Thank you

Please let me know as you the team has an answer about this issue.

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Hello, Neilacostait!

Thank you once again for your time.

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.

 

We appreciate your understanding and patience.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!

We appreciate all your time and patience.

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.

Kind regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Thank you for the update. Please keep me posted. If you need something from me let me know.

Thank you.

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Hello, Neilacostait!

Thank you for your time

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.

Sincerely,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!

Thank you so much for waiting.

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Neilacostait.

 

We hope this message finds you well.

 

We just wanted to check in and let you know that we are still waiting for a response from our specialized team.

 

We will inform you as soon as we have news from the Team or continue to keep the thread active and open should we have no relevant updates over the course of the next 5 business days.

 

Thank you in advance for your patience throughout the entire process, we really appreciate it.

 

Wishing you a beautiful day,

Beatriz Garcia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 business day.

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Last updated June 3, 2024 Views 96 Applies to: