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Certification renewal platform issues - I need a solution ASAP

Hello,

I am reaching out regarding an issue I've encountered while attempting to renew my AZ-104 certification with the number *removed*. *removed*., *removed*, I have been diligently trying to access the renewal platform for hours, but unfortunately, I have been met with technical difficulties.

I understand the importance of maintaining up-to-date certifications, and I am eager to ensure that mine is renewed promptly. Despite my efforts, the platform has not been functioning as expected, preventing me from completing the renewal process.

I kindly request immediate assistance from Microsoft Support to resolve this matter as soon as possible. It is crucial that I am able to renew my certification without further delay.

I want to clarify that the assertion that my certification has expired is not accurate. I have been actively attempting to renew it since yesterday, but have been unable to do so due to technical issues with the platform. Therefore, I humbly request that my certification be extended for a few additional days to accommodate this unforeseen delay.

Your prompt attention to this matter would be greatly appreciated. Please provide guidance on how I can proceed to successfully renew my certification or extend its validity until the platform issue is resolved.

Thank you for your assistance.

Sincerely,

*removed*.

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

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Hello Neilacostait.

 

We hope this message finds you well.

 

We just wanted to let you know that our Specialized Team is still looking into your case, once we have a response from them, we will contact you back so you can have all the details on your case.

 

We will inform you as soon as we have news from the Team or continue to keep the thread active and open should we have no relevant updates over the course of the next 5 business days.

 

Wishing you a lovely day,

Beatriz Garcia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 business day.

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Hello. I opened this case 1 month and 2 weeks ago. What’s happening? Why is taking so long?

Please Can you expedite the request. Thank you.

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Hello, Neilacostait!


We hope you are having a good day.


This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 3 to 5 business days (weekends excluded) to contact you back.

We will keep sending these follow up messages until the response timeframe is completed.

In the meantime, we will keep this case open.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!

Thank you once again for your time.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 5 business days (weekends excluded) to contact you back.

 

We will keep sending these follow up messages until the response time frame is completed, we have verified that you no don't need the certificate anymore, please let us know if you want to keep the case open until the response from the specialist team is received or if you prefer to close the case. We will be waiting for your response.

We appreciate your time.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!

Thank you once again for your time.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 5 business days (weekends excluded) to contact you back.

 

We will keep sending these follow up messages until the response time frame is completed, we have verified that you no don't need the certificate anymore, please let us know if you want to keep the case open until the response from the specialist team is received or if you prefer to close the case. We will be waiting for your response.

We appreciate your time.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello. I’ve been waiting for an answer for 2 months. What’s going on?

I submitted the ticket on March 18

Please forward escalate this ticket to an a higher level , 2 months it’s crazy for this kind of request.

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Hi, Neil!

We appreciate your patience.

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.


Thank you for your patience.

Sincerely,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi, Neil!

We appreciate your time.

We appreciate your patience and time with this procedure; however, we do not yet have a resolution, and as soon as we receive an update, we will be informing you.

 

Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 5-7 business days to provide you with further updates.


Thanks again for waiting.

Kindly,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neil!


Thank you for your patience.

We have received a response from the Specialist Team. Please refer to the detailed response over Private Messages - Microsoft Community and let us know if there is anything else we can do for you.

If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Sincerely,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Neilacostait!


Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Last updated June 3, 2024 Views 96 Applies to: