Certification status is still pending in Microsoft learning dashboard

Hello Janani,

I have located your profile based on the information you have provided.

I can confirmed that you were able to pass Exam AZ-900 and currently showing on your Transcript and Certificate.

I would recommend for you to follow the troubleshooting steps below:

1. Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari)

2. Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. Allow all third party cookies through the browser settings.

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) via private message so we may continue troubleshooting with you.

To access the private message, please lick on the image below:

For your reference, to view and download your Certificate, you may refer to the steps below:

1. Sign in to the Microsoft Certification Dashboard.

2. Look for “Your dashboard” tab, and click on the Download under Certificates.

3. On the “Certificate” option, select the certificates you want to download.

4. Click on the “PDF” button and click save.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,