Certification

Hello Cathryn!

Thank you for contacting the Microsoft community.

As we understand from your post, you completed two courses; however, you have not received the certificates. We are happy to help you!

We totally understand how important it is to get a certificate after completing a course; however, we can confirm that Courses and Modules completed via MS Learn do not issue completion certificates. These courses help you to prepare for taking the requirement Exams for any desired Certification.

Depending on the course taken, it will only help you prepare for taking the related exam, which after passing should reward you with a Certification, in this case you completed the courses: Master Microsoft Teams for any learning environmen and 21st century learning design - Training

With these courses you will receive XP learn Points and the modules will be on your Learn account transcript, for sharing or downloading: View and share your transcript | Microsoft Learn

keep in mind that you can receive a certificate if you pass the available exams we have. For further information, please refer to the following link: Certification process overview | Microsoft Docs

Based on the courses completed, we recommend you to check the following certification:

• Microsoft 365 Certified: Teams Administrator Associate

• since you completed a course for educators, we can recommend you checking this certificate: Microsoft Certified Educator - Certifications | Microsoft Learn

If you have passed an official exam and your credential is missing please let us know so we can open a private message and help you out.

I hope this clarifies the process. If you have any further questions or need assistance with other options, please feel free to ask.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next business day.

Wishing you the best,

Hello Cathryn!

We hope you are having a wonderful day.

We would like to know if the information was clear and if additional assistance is needed. Otherwise, we will proceed to close and lock the case the next business day.

Kindly,

Hello Cathryn!

We hope you are having a wonderful week.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,