Certiport exam not showing up in my Microsoft account (under Transcript section)

Hi, Yogesh.

Thank you for reaching out the Microsoft´s Community.

We understand you want to Merge (Associate) your Microsoft Account and will be happy to assist you as soon as we can.

Remember, badges, certifications and score report can only be accessed through Certiport account. In this case you need to log in to your Certiport profile in order to obtain your Badge since we don’t have access to their system. If you do not have these credentials anymore please contact Certiport for assistance.

In this case, since you took and passed the exam through Certiport’s page, you will need to login to your Certiport account. Please be advised that all badges that were earned through Certiport will not be visible in the Microsoft Certification Dashboard page.

For exams that were taken thru Certiport, you need to contact Certiport Support for your Certification Badge.

Phone Number: 800-497-8923

Operation Hours: Mondays thru Fridays, 6 AM to 5 PM MT

Please know that when it comes to a MOS (Microsoft’s Office Specialist) Certification, you may download it, along with the Badge, through Certiport’s page.

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

Confirm if you have any scheduled Exams coming up in the next 15 days. This is important data for us to know how to proceed with your case before we do the Merge of your accounts.

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

Kind regards,

Hi,

Yes would like to merge, so that my AZ-900 certification (which i have completed from Certiport) completion details will be visible under Microsoft Account.

I am using same email for both Certiport and Microsoft Account replied in private message. however Certiport ID for login is different.

Regards

Yogesh **********

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi, Yogesh.

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure. We need your profile information. Private Messages - Microsoft Community

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox).

2. Try using your browser in InPrivate/Incognito.

3. Clear browser cache and cookies.

4. Allow all cookies/third party cookies on your browser settings.

Please, keep in mind that our policy requirements over this Forum and Private Message are applied in order to protect your personal information and give you a resolution as soon possible. Because we really care about your customer and security experience as you can confirm in the next article:

• Microsoft Privacy Principles & Data Security | Microsoft CSR

We really appreciate that you took part of your time to write us, this is why we will be waiting for your personal details and as soon as we have your response with the information mentioned in the first Private Message, we will be more than happy to assist you.

For security concerns, remember to send all your details over this Private Message and take into account that if no response is received, we will close this case after two business days.

Best regards,

Hi, Yogesh.

We hope you find well!

To validate information, via private message. To proceed your account need to be Migrated. This process will help us to show your certificates and associate your account.

Remember to make the process well, in Step 3 you have to Access with a Microsoft account that has not been used in MS Learn, different to your Emails address.

To continue with this process, please follow these steps:

1.    Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2.    Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

o    MCID: 

o    Access Code: 

To protect personal information, these credentials are provided via Private Message.  In case we do not receive a response, the thread will be closed and locked in the next business day.

All the best,

Hi, Yogesh.

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back. We will be happy to help out.

Wishing you an excellent day,