Change account / mailadres on certification profile

Dear Sir or Madam

When I want to change the email address of my certification account from ************** to ************** , the system gives me: 50040: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.

I want to make **************  my certification profile holding my certificates and progress. And via Partner Center (https://partner.microsoft.com/en-us/pc/Users/MyAccount) I can link it to my company.

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions form more information on how you can protect your privacy***

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Hello, Matts.

Welcome to Microsoft Community. We hope this message finds you well.   

As we understand, you want to change the Email address in your Certification Profile.

We will be more than happy to help you with your request.

We have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. 

 

You can found the Private Message as shown in the image below:

 

 Image

 

We look forward to your response. In case we do not receive a response within two business days the thread will be concluded, once concluded you will not be able to reply through either channel. 

 

Regards,

 

Isabel Lopez.

Microsoft Certified Professional Services Center. 

Support: Monday to Friday

Image

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi, Matts.

 

Thank you for choosing Microsoft Community. It has been a pleasure to assist you.  

                                      

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. 

 

We  know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. Please post a new question so we may continue assisting you. 

 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

 

Best of all, 

 

Isabel Lopez.

Microsoft Certified Professional Services Center.

Support: Monday to Friday

Image

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 6, 2021 Views 24 Applies to: