Change email address for ESI portal

Hi, Richard.

Thank you for reaching Microsoft’s Community.

As we understand from your post, you want to change the email address associated to your Certification profile to the same used for the Enterprise Skills Initiative (ESI). We are happy to help you with this inquiry.

We have started a Private Message where we have requested some Private Information related to your account. Please find de access to the Private Message, on the top right corner of this screen, as shown in the image below.

Once we have received your comments, we will validate the profile and get back to you with updates about your case.

We will be waiting for your reply.

To protect your Data, please send the information over the Private Message and keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Laura Martínez.

Support: Monday-Friday

Microsoft’s Certified Professional Service Center

Hello, Richard.

Thank you for contacting Microsoft’s Community.

As we understand, you want to unlink your Microsoft’s Certifications profile with to your Partner Center account. We reviewed the information provided by you and we want you to know that we were unable to find any Account under your name with Microsoft's Certification Profile. 

In this case , we would like to confirm that if the issue is related to your organization and the Partner Network, we have a Specialized Team. You can contact them by clicking on this link: Partner Center (microsoft.com). You can also reach this Team by dialing their direct phone number: 1 800 6767658.

We can happily collaborate to review your Exams and Certifications. However, for Partner Network related inquiries, please contact the Partner Center, or the licensing admin within your organization.

You may find additional information on how to link or unlink in the following site: How to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account

We look for your response and please let us know if you have further questions regarding the information provided, we will be glad to clarify them.

Bear in mind that if we do not receive a response, we will proceed to close and lock the case after one business day.

Wishing you a nice day,

Laura Martínez.

Support: Monday-Friday

Microsoft Certified Professional Services Center

Hi, Richard.

Thank you for reaching Microsoft’s Community.

After the revision of the Email provided by you in the Private Message, we want you to know that we found your Microsoft's Certification Profile under your name, but we cannot change the Email that you use in the  Enterprise Skills Initiative (ESI) because is not a case related with Your dashboard.

In this case, we can give you the option to start an Email change in Microsoft's Certification Profile, but this is not going to affect your information in the platform mentioned before. 

Please let us know if you want to  continue with this procedure or if you prefer to reach Partner Center. If we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Laura Martínez.

Support: Monday-Friday

Microsoft’s Certified Professional Service Center

Hi, Richard.

Thank you for your collaboration with Microsoft’s Community, it is a pleasure assisting you.

Remember the option to initiate an email change in the Microsoft certification profile, but this will not affect your information on the platform mentioned (ESI) above.

For more clarifications about ESI Portal, We would recommend contacting ESI Support directly for further assistance.

If you want to change your Email Address in your Certification Profile: Private Messages - Microsoft Community

In case we do not receive a response, the thread will be closed and locked in the next business day.

Have an excellent day,

Santiago Suarez

Microsoft Certified Professional Service Center

Support: Monday to Friday

Ok, I will contact ESI support 

Hi, Richard.

You are really important for us and we strive to provide you with the best service any time you need us.

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back. We will be happy to help out.

Wishing you an excellent day,

Santiago Suarez

Microsoft Certified Professional Service Center

Support: Monday to Friday