Change the personal Microsoft account (MSA) associated with your certification profile to match Learn

Hello, Trey!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you want to verify the personal account (MSA) associated with your Certification Profile to align your account with your personal e-mail address. We will be happy to help you.

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Warm regards,

Hello, Trey!

We hope you are having a wonderful day!

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. Let us know if additional assistance is needed. If no response is received, we will proceed to close and lock the case within one business day.

Sincerely,

Hello, Trey!

We hope you are having a wonderful day!

For continued assistance and due to the nature of the information needed, please our this Private Messaging feature to ensure that your information is secure. If no response is received, we will proceed to close the case on the next business day.

Sincerely,

Hello, Trey!

Thank you for your response.

We would like to inform you that your account is ready to be migrated to your desired email address so you will be able to visualize your certificates. Please see attached the steps for migrating your account:

1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3. Access using a new personal Microsoft account. Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.

4. If you are shown an error message, please select the option "MCP Home."

5. After you have selected the option "MCP Home," it is possible that you will be asked to log in again. Please proceed with the same MSA you used in Step 3. You will be taken to MS Learn. After this, please paste again the following URL on your browser search bar: https://mcp.microsoft.com/mcp/home/migrate

6. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.

After you successfully migrate your profile remember that you must connect your learn with your cert profile, only by doing this the certificates will be shown on your Learn profile (Connect a certification profile to Learn | Microsoft Learn).

Also, if you want to change the e-mail address associated with your Learn account (for reminders and notifications), you can follow the steps provided in this link: Manage your Microsoft Learn profile settings | Microsoft Learn

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Kindly,

Hi, Trey!

We hope you are having a wonderful day!

We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one business day.

Cordially,

Hello, Trey!

We hope you are having a wonderful week!

We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case on the next business day.

Kind regards,

Hello, Trey!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,