completed exam last week but certificate not showing up on my dash board

Hello, Frank.

Welcome to Microsoft Community, here your request will always be well received.

We understand from your post, are not able to see your Certification on your Dashboard.

In order for us to be able to provide you with further assistance, we have created a Private Message for you to send us some additional information.

To access this space, please go to the link on the top right corner as shown in the image below. Once you provide this information, we will continue with the proper process.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

We hope you have an excellent day,   

Hello, Frank.

We would like to thank you for the information you kindly provided over direct communication.

After verifying the information you kindly provided, we found a duplicity of accounts under your name, reason why you are not able to see your Certifications.

After going over the information you actively provided, we found you need to complete a Migration with one of your accounts so we can proceed with the Merge.

For this please complete the steps listed below:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in the MS Learn Platform, different to your email address (in your case, the desired Email address, if you do not have one, we invite you to create one Here)

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image bellow.

5. After clicking on MCP Home, you will be redirected to Your Dashboard.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials provided over Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Hello, Frank.

Regarding your inquiry, please keep in mind that each of the Emails you mentioned over direct communication are associated to different MCIDs, reason why it is necessary to proceed with a Merge of your 2 accounts so you can have all your information under only one.

At the same time, please consider that for us to proceed with the Merge we need you to successfully complete the Migration process with one of your accounts.

Please keep in mind that in step 6, once you are taken to the dashboard you have to copy and paste the following link to take you to the Migration website:

• https://mcp.microsoft.com/mcp/home/migrate

After that, you need to paste the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials given through Private Message.

We are attentive to your response. In case no response is received, we will continue closing and locking the Forum and Private Message within two business days.

Kind regards,

Hello, Frank.

Thank you for reaching out Microsoft Community.

Regarding the issues you are facing with your Badge, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:

To make sure that everything is working fine, we kindly advise you to please try again and sign in. If you notice that the issue continues, please create a PSR following these recommendations:

1. Use a Browser like Microsoft Edge. 

2. Clear the browsing history and cookies.  

3. Make sure that the previous step is shown on the PSR. 

4. Last, we would like to make sure that once you receive the error message please click on the screen to confirm that the PSR will record everything, especially the last error message you receive.

Please provide the recording through Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to take multiple screenshots of these if necessary.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system: 

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

Keep in mind that this recording is made with the clicks you do while doing this process, so we highly recommend that when the error shows up on your screen you click one more time so this part is recorded in the screenshots you send.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Frank.

Thank you for contacting Microsoft Community. 

We would like to thank you for the information you kindly provided. It is well appreciated.

After verifying the information you actively provided, we proceeded with the Merge needed for you to have all your information under the same account.

At the same time, we proceeded to send you the Transcript to the Email account linked to your MCID.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

Have an excellent day,

Hello, Frank.

Regarding your inquiry about linking your account to the desired Email, the final process you will need to complete is a Migration, which is to successfully associate your MCID with your personal Email.

When you reach to step 7, please fill in the fields MC ID and Access code using the credentials provided over Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Have an amazing day!

Hello, Frank.

Regarding your inquiry about the Merge, please consider that this process was already done.

Taking this into account, we made a Migration for you to link the desired Email address to your MCID. Nevertheless after verifying the information in your account, we found the Migration was made with an Email account different from the one you want linked to your MCID.

Please keep in mind that for you to successfully link your Email account to your MCID, when you reach step 3, you need to use the Email you want linked to your MCID.

Please consider that the credentials for you to insert in step 7, we sent them over Private Message.

Please let us know in case you face any inconveniences, we will be attentive to provide any assistance you need.

We are attentive to your response. In case no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Frank.

We are glad you reached Microsoft Community.

We would like to know if we can be of further assistance or if we shall proceed with the closure of this Forum.

In case no response is received we will proceed to close and lock the case after one business day.

Have an excellent day,

Hello, Frank.

We are glad to have you here at Microsoft Community.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.

Best regards,