Connect your certification profile to your Microsoft Learn profile

Hi Warwick,

Thank you for contacting us here at Microsoft’s Community.

As we understand from your post, you are facing issues at the time of linking your profiles. We are happy to help you with this inquiry!

We have started a Private Message where we have requested some Personal Information related to your account. Please find access to the Private Message, on the top right corner of this screen, as shown in the image below.

Or you can use this link: Private Messages - Microsoft Community

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates about your case.

Please, keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Hi Warwick,

Thank you so much for being so active during this case!

Please keep in mind that personal email is required when you are accessing the Microsoft Certified Professional platform, and scheduling Certification Exams, not a partner or organization Email address.

Microsoft Certification profiles can be associated to a total of three E-mail addresses:

1. An E-mail address is used to register and sign into the Certification Dashboard (Personal).

2. An E-mail address that can be displayed in the Transcript and at the time of scheduling exams or modifying the Profile's information (referred to as Contact E-mail, this can be an organizational address).

3. An organizational E-mail address that is associated to apply discounts given by your organization.

Once you set up your MCP profile with a personal MS account, you can link the profiles through these resources:

• Vouchers and redeeming discounts | Microsoft Docs

• how to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account.

As mentioned on the private messages, here are the steps to connect your accounts:

1.    Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

2.    Click on the Learn profile photo avatar and select Profile from the drop-down menu.

3.    Select Certifications from the menu inside your profile.

4.    Click the “Connect certification profile” button on the certifications page.

Once the connection is complete, you’ll never worry about separate certification and Learn profiles again.

What to do if you can’t connect

If you’re unable to connect your certification profile to your Learn profile, make sure the personal Microsoft account you’re using is the same one you use to log into your certification profile. For more details, visit Align certification profile and Learn profile accounts. If the account you usually use to sign into Learn is a work or school account, use the Add account function in your Learn settings:

1.    Click the photo avatar for your Learn profile

2.    Select Settings

3.    Scroll to Account Management

4.    Click Add account to add the personal Microsoft account used to sign into your certification profile.

5.    Return to the Connect process.

Note: You can only connect one certification account to Learn.

Please let us know the result of the process.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” to the question located in the bottom left corner of this post. In case we do not receive a response, it will be closed and locked after one business day. 

Have an excellent day,

Hi Warwick,

We are happy to help you with this inquiry!

Your account is already connected with the Email Address that you prefer. To connect your Certification Profile to the Microsoft Learn platform, please follow the steps below:

1. Open your browser on InPrivate or Incognito mode.

2. Visit Microsoft Learn.

3. Sign in with the personal Microsoft account associated with your Certification Profile.

4. Click on your user icon, located at the upper right corner of the screen, and select "Profile."

5. Select the "Certifications" tab in the navigation menu, located at the left side of the screen.

6. Click the "Connect certification profile" button.

Please let us know if these steps worked for you, or if you run into any trouble. We will be happy to help.

We invite you to provide us with a PSR (Problem Steps Recorder), so we can evidence the situation.  

Problem Steps Recorder (PSR) is a feature to automatically capture steps on a computer. These steps include a picture of the screen during each selection and a text description of the selected areas. You can use the tool to save performed actions, such as repro steps, which can be provided to this support to troubleshoot or diagnose an issue. 

Please, take the next steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.  

• Select Start Record.

• Make sure to use an up-to-date browser. (e.g., Edge)  

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings.  

• Make sure that you have the latest version of the Edge browser or Internet explorer.  

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift. 

• Go to Microsoft Learn

• Login into your Microsoft’s Learn Profile and attempt to visualize your Information. (The email used to Login should be visible in the PSR) 

• Select Stop Record. 

• In the Save As dialog box, type a name for the file, and then select Save. 

You will be able to use the PSR following the link specified for your operating system: 

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac:  https://support.apple.com/en-us/HT208721 

We really appreciate that you contacted us, and we would like to know if we can be of further assistance or if we shall proceed with the closure of this Forum. 

In case we do not receive a response, the thread will be closed and locked within the next business day.

Best regards,

Thanks. There is no "Connect certification profile" button so I will assume that nothing further is required.

I don't have the Problem Steps Recorder application installed, and as it is a work laptop which doesn't allow new applications to be installed, I am unable to provide you with what you have requested.

Thanks,

Warwick *******

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*** 

Hi Warwick,

Thank you for reaching out to Microsoft´s Community.

We will be waiting to receive the PSR information, you can use personal computer system or share or the screenshots steps. we will review the details and let you know the outcome. Private Messages - Microsoft Community

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox).

2. Try using your browser in InPrivate/Incognito.

3. Clear browser cache and cookies.

4. Allow all cookies/third party cookies on your browser settings.

Please, keep in mind that our policy requirements over this Forum and Private Message are applied to protect your personal information and give you a resolution as soon as possible. Because we really care about your customer and security experience as you can confirm in the next article:

• Microsoft Privacy Principles & Data Security | Microsoft CSR

We will follow up on the next business day. We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Best regards,

Please see attached screen shots. By step 7, there is no "Connect certification profile" button".

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**********

Thanks.

Warwick.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*** 

Hi Warwick,

Thank you so much for being so active during this case!

Your certificate profile is already connected with the desired email, to continue delete the learn to connect it correctly.

• The next step for us to continue with your profile is deleting the Learn profile of the Certification Profile we specified via Private Message. For this, please follow the steps below:

  1. Start an In-Private browsing session to avoid any browser related issues.

  2. Sign into Microsoft Learn using the email address you do not want to use for Certification purposes.

  3. Access your learning dashboard by clicking the "Profile" option.

     • 

  4. Click the "Settings" option.

     • 

  5. Click "Delete Profile".

     • 

  Once the Learning Profile is deleted.

  1. Ensure your Certification Profile is connected to your Microsoft Learn | Microsoft Docs profile. (If you want to know how to do it, please refer to aligning accounts between Certification Profile and Learn Profile)

  Please let us know the result of the process.

  We are looking forward to your response. In case we do not receive a response, the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

  Best regards,

Thanks. This issue is now resolved.

Thanks for your help.

Warwick.

Hi Warwick,

We are glad to hear that everything is working correctly now/as expected. But please feel free to contact us if any questions or issues arise. We will be happy to help if needed.

We are attentive about your respond or if you need more assistance. In case we do not receive a response, the thread will be closed and locked in the next business day.

please indicate “Yes” to the question “Did this solve your issue?” shown below and the case will be concluded. By answering this question, you are providing valuable feedback, so that other Learners can benefit from this certification program. 

Thank you in advance for your collaboration and understanding,

Wishing you an amazing day,

Hi Warwick,

We hope you are having an enjoyable day. Thank you in advance for your patience and understanding, 

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either open channel.

Best regards,