Could not connect to video streaming service (cloud.wowza.com)

Hello Chi_123n.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hello Chi,

Thank you for contacting the Microsoft Community.

I recognized that you encountered technical difficulties with your equipment. I can only imagine how inconvenient this is since you are unable to proceed with your exam. Allow me to extend my assistance and provide you with information for you to proceed.

Please be advised that as per the Pearson VUE policy, if your setup fails the system test or doesn’t meet minimum requirements, you can take your exam at a testing center instead. You may want to check the nearest testing center in your area using the Pearson VUE test center finder.

Meanwhile, for your reference, please note that https://*.wowza.com should be added to your trusted sites under Internet Settings. Here’s how you can do it:

1. Navigate to the Control Panel.

2. Select Internet Options.

3. Go to the Security tab.

4. Select Trusted Sites.

5. Click the Sites button and add https://*.wowza.com to the list of websites.

You may need to deselect the ‘Require server verification (https:) for all sites in this zone’ option. For more details on this, you can refer to the ‘ OnVUE OP 3.0 Network Admin Min Specs (pearsonvue.com) (page 4).

Please let me know should issue persist and if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hello Ford,

Thank you for your response. I would like to mention I use a Macos 14.5 and these settings do not apply to my system. Please kindly provide an option for Mac.

Thank you.

Hello Chi,

I hope you are doing well.

Please be advised that all OnVUE technical requirements can be found here: https://home.pearsonvue.com/microsoft/onvue?ot=collapse7. Which includes Windows and MacOS operating systems. Now, we recommend to thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. And in the event that your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.

To prevent this from happening, it's advisable that you take your exam at a testing center instead to prevent any technical issues during your exam. You may want to check the nearest testing center in your area using the Pearson VUE test center finder.

Please let me know should issue persist and if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hello Chi,

I hope all is well with you.

As part of my commitment to ensure that you are well covered, please let me know if you have any further questions or need additional assistance.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hello Chi,

Since we haven’t received a response from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,