Credly Acclaim badge

Hi, Faris.

Thank you for reaching out the Microsoft´s Community.

We understand you want to know about your Microsoft Certification - Badge and will be happy to assist you as soon as we can.

We will consider your request, we let our IT team know. It is important for us to ensure your request gets solved. For this situation, the team that can support you better is Acclaim.

Regarding your inquiry, to claim your badge, please click on this link to get to the Acclaim Platform and type your Acclaim account credentials, then you will be able to see your unclaimed badges.

In case you do not have an Acclaim account, please:

1. Click on the same link Acclaim Platform.

2. Click on “Create an account” using the email address associated to your MCP profile.

3. Once you access this account, the system will show you the unclaimed badges.

Remember, you can access your badge through any of the notification emails or credential reminders. Or, if you no longer have those emails, you can accessing to your Acclaim account. If you do not have an account, you can create an account on the Acclaim* Platform Site using the same email address that Microsoft has on file for you. Once this is done, you will find the badge in your account. Please note that Microsoft may suspend the Digital Badge Program at any time. Acclaim - Acclaim (youracclaim.com)

Please know that when it comes to (Microsoft’s Office Specialist) Certification, you may download it, along with the Badge, through Certiport’s page.

Your MOS Certificate and Exams can also be found on your Transcript, which can be downloaded through your Microsoft Certification Dashboard. It may be used as a proof of accreditation as well.

Additionally, Microsoft has a special free program for all the people and customers with the popular learning paths and modules to improve your abilities: Microsoft Learn | Microsoft Docs

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

Kind regards,

Hi Santiago,

Thank you for getting back to me.

I've logged into to Acclaim though the link you provided but its still showing that I have no badges. I also went back into the Certification dashboard and that is also bringing up the same error message that I showed you before when I try to accept the badge. I initially booked the exam with PearsonVUE.

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Do I need to contact the Acclaim team again or is this with yourselves? I've just replied to your private message.

Regards,

Faris

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi, Faris.

Thank you for your collaboration, it is a pleasure assisting you.

Please keep in mind that for you to receive further support regarding your Badge, please visit the Credly Platform’s website and type your Acclaim account credentials, then you will be able to see your unclaimed badges.

In case you do not have a Credly account, please:

• Click on the same link Credly Platform.

• Click on “Create an account” using the email address associated to your MCP profile.

• Once you access this account, the system will show you the unclaimed badges.

If the issue is still ongoing, please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation.

It is necessary that you start to record before the Troubleshooting steps so we can confirm that you competed all recommendations from the support.

Please keep in mind that the Troubleshooting steps and the attempt to visualize your Information should be in the record because it is important to start a Private Investigation.

Know that the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac:  https://support.apple.com/en-us/HT208721

Remember to send the record via Private Message to keep your information safe.

Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days.

We will be happy to help you.

Best regards,

Hi, Faris.

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back. We will be happy to help out.

Wishing you an excellent day,