Credly badge is not showing the new expiry date even a full week after AZ-104 certification renewal

Hello, Gregor

Welcome to Microsoft’s Community.    

We understand that you renewed your Certificate, but the Badge has not been updated. We will gladly assist.

To review this issue, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary. Please include these steps:

1. Clear your browser’s cached data and cookies.

2. Use InPrivate browsing with Microsoft Edge.

3. Click on this link to go to Your Dashboard.

4. Click on “Certificates"

5. Record until we can evidence that your Badge is outdated.

6. Then go to Credly, and show us the Badge in their platform

7. Please click on the screen to confirm that the PSR will record everything, especially the error you see. 

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

·         Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

·         Mac: https://support.apple.com/en-us/HT208721

Please share with us the ZIP file generated by the PSR tool through Private Messages.

We have started a Private Message where we would request some details about your account to complete an evaluation process. You can access on the top right corner of this page, as shown in the image below:

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked and you will not be able to reply through either channel.  

Best regards, 

Hey,
Probably a stupid question... But, I have the steps in the ZIP file, but I have no idea what Private Message you speak of or where that feature is located:/...
Reply here in the post has no option to be set to private or public, so I guess it's not that.
Any help available on the "Private Message" part?

Nevermind, have found the private message part :)

Sorry, it'S my first time here :)

Hello, Gregor

We appreciate your response with the requested information.

We want to let you know that your case was successfully assigned to our Team in charge of further review. Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Wishing you the best,

Hi, Gregor

Hope this message finds you well.

We are glad to let you know that we have received a response from the Team.  

They made the necessary changes, and the issue is fixed. Kindly, check again your Profile and let us know if you can visualize your updated badge.   

If the issue persists, share a new record to visualize the issue and let the team know the outcome. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. 

Have a wonderful day,  

Yes, now my badge looks proper.
You can resolve any tickets that may have been the result of my posts.

Thanks everyone!

Hello, Gregor

We appreciate your collaboration throughout this interaction. We are glad to know that you can visualize your updated badge.

Thank you for the resolution confirmation. This case will now be closed and locked. It was a pleasure to help you. For further inquiries, please post a new question so we may continue assisting you.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

If the support we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

Best wishes,