Customer Support Agent

Hello all,

On the Microsoft Certification Help page I found the following text:

"To reach a customer support agent, click Ask a question at the top of the page and fill out the form. A support agent should respond within 1 business day."

I don't see the "Ask a question" link however.

Can someone help me to contact a customer support agent regarding my certification?

Kind regards.

Answer
Answer

Hello, Chris.

 

Thank you for getting back to us.  

 

Please keep in mind that even when the certifications that you took are not available anymore, they are still active on your account. It means, they do not have an expiration date, and do not require to renew them.

 

As all the MCSE certificates were retired, we recommend the following certifications to continue with your learning career:

 

 

Moreover, be sure to visit Microsoft Learn to discover all the information you need to know about the role-based certification that best matches your career aspirations. We are sure this will be very useful for you too.

 

We also have a free learning platform where you can continue with your learning career with us: Microsoft Learn | Microsoft Docs

 

On the following link you can find more information about the retired certifications: Microsoft Retired Certifications | Microsoft Docs

 

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question “Did this solved your issue?” shown below, so other Learners can benefit from this. Your feedback is important to improve our service. In case we do not receive a response, the thread will be concluded within two business days.

 

Wishing you the best,

Angelica Pinzon.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST.
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Last updated April 23, 2021 Views 98 Applies to: