DA-100 unable to schedule exam with Covid discount PSI online

Hi pf_913,

Thank you for proactively trying the provided troubleshooting steps.

Aside from clearing the network session of your browser, kindly follow the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

The information will be forwarded to our Support Team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

I replied to your private message with the requested information. Also, as a side note, the $165 selection works without issues...

Hi pf_913,

Thank you for providing the requested information and PSR.

I checked your recordings and it appears that the last step with error message was not captured.

Please re-record the steps and when you reached the last step with error message, please click anywhere on the page or highlight the error message to make sure it will be recorded.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

forget it, the "error" was shown on page. this support is useless. the $15 promo seems like a scam. how come the regular price works without issues. thanks for nothing

Hi pf_913,

Apologies for the inconvenience this has caused.

We’re requesting for the complete recordings of PSR in order for our Support Team to replicate the issue you’re experiencing.

This is for them to investigate further and to provide an expedient resolution.

If you still want us to proceed with the investigation, please re-record the steps and attach it in the private message.

Otherwise, please let us know if there’s anything else we can help you with.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi pf_913,

We haven’t received any response from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best Regards,