Dear I forget my credentials

Certifications cannot be transferred between Learn profiles, but you can link and merge your Learn profiles but you must have access to the email accounts that are connected to the Learn profiles.

https://learn.microsoft.com/en-us/training/support/learn-profile-manage#link-other-microsoft-accounts-to-your-learn-profile 

Hi Team,

I need urgent help recovering access to my Microsoft certification portal. I’ve forgotten the ID and password of the account that was registered and had all my certification details. Unfortunately, I also can’t remember the credentials of an alternate account I might have used.

I’ve already shared my personal details in this forum previously. Is there any way you can help me recover or access my certification records?

I’m ready to provide any verification details required. Please guide me on what steps I should take next.

Thanks in advance for your support!

Best regards,

*********

Hello, Vampire Vampire1.

Welcome to Microsoft’s Community.

According to your request, we understand that you need recover the access to your account for your certificates. We're here to help with that.


We’re providing this information because of recent updates to our internal policies. We are sorry for your inconvenience.

Unfortunately, we cannot recover your certificates in this situation. Due to internal security policies, we are unable to help recover accounts where access has been lost, as each user must maintain access to their own credentials.

In this situation, we kindly request that you log in or attempt to log in using the Microsoft accounts (MSAs) you’ve previously created. By doing so, you’ll be able to access and locate your Certificates.

If you’ve ever set up a profile with an MSA and obtained certifications, they should still be associated with that same email address. Please try logging in with any email addresses you remember using the following link: Sign in to your account (microsoftonline.com)

If you are unable to access your account, we kindly recommend you create a request here: Recover your account.
For further assistance, you can use this link: Reset a forgotten Microsoft account password.

Alternatively, we suggest creating an account with a personal email for future certifications. Avoid using corporate or educational emails, as recovering credentials from these can be challenging if access is lost. Always use personal emails.

NOTE: With the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address, merge, migrate certificates or email used to access their Learn profiles: New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support


For additional information, you can click on the following link: Microsoft Learn frequently asked questions (FAQs) | Microsoft

If you want to find information on different topics, you can navigate to the section at the beginning of the link and choose the topic you’re interested in.



We eagerly await your input. Should we not receive a response from you within one (1) business day, we will proceed to close this public message.

Best Regards,

Hello, Vampire Vampire1.

Thank you for reaching out to the Microsoft community.

We have provided a detailed reply through Public Message. Please check it and inform us if you require any additional help with the procedure.


Feel free to reach out if you have any questions. In case we do not receive a response, it will be closed and locked after on the next business day.


Best regards,

Hello, Vampire Vampire1.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.

Best regards,