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Did not allow to enter exam due to LNU issue

Attention Customer Support:

Since I do not have family name, I asked for a support to remove my family name from my Certification profile on September 30, 2020.

Since the family name is mandatory information in the profile, from the support team, Prince (support engineer) replied to change my Last name to LNU. (LNU - Last Name Unavailable)

So currently, the name Certification profile is Nasiha LNU. 

Today (15-Oct-2020), I have scheduled an exam but since the Nasiha LNU is not matched with My ID (Nasiha), they rejected me to enter the exam room.

Because of this, I lost time and money .

Since this exam is very important for my job, I need to take it.

Do you know can I proceed for taking the exam? or How can I reschedule?

The first Pearson Vue person(Richat) that I talked to, said that I will not be able to take the exam without changing the last name Since they are considering LNU as a last name Contradictory to what the support engineer advised.

So I am very disappointed with this unprofessional way of handling such an important examination process especially for Microsoft !?

I hope I will get reasonable compensation for losing my time and money as well as to complete my examination soon.

Please find below my exam details through Pearson Vue

* MB-220-Microsoft Dynamics 365 Marketing - English (ENU)

* Candidate: NASIHA LNU

Regards,

Nasiha

Answer
Answer

Hello NasihaHabeeb,

 

Thank you for posting your query and apologies for the inconvenience caused.

 

Since you do not have a family name, You can just mention “_” (underscore) in last name.

 

We know you're worried about your exam, If you tried to reschedule yourself but couldn’t, I can help by sending your details to Pearson VUE and one of their support team members will contact you within 3-4 business days. I just need to collect a few pieces of information, so I have initiated a private message session with you. 

 

As we await, please be informed that the thread will be automatically closed, locked and marked as answered if in-case we don't hear back within 2 business days.

 

Regards,

Swethanathan

Support Period: Monday – Friday

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Question Info

Last updated October 29, 2020 Views 52 Applies to: