DID NOT RECEIVE CERTIFICATE IN EMAIL

Hello, Dhruv_Soni.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand that your certifications are already contained in your Learn Profile, but you did not receive the email confirmations of your successful certifications obtention.

Any email notifications related to your exams or certifications are automatically sent by the system to the contact email address you have set on your Learn Profile, in the Manage email preferences section from your Learn Profile. Since you mentioned that you were previously assisted on an issue with one of your certifications being associated to a different account, it may be possible that you received notifications to such unexpected account.

In any case, we are unable to resend any email notifications, as these are automatically sent by the system. We recommend checking the contact email address you have currently set on your Learn Profile for future certifications, as well as making sure that in your mailbox rules, the notifications from Microsoft are not automatically moved to the junk/spam folder.

For additional details, please refer to the Manage your email preferences section from the article below:

• Manage your Microsoft Learn profile settings | Microsoft Learn

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Dear Nicolás Niño,

I guess in my case the mail has not been triggered. I checked in the Mail Preference section of Microsoft Learn and the contact email mentioned in the Input box contains no such Mail Regarding the passing of the certification.

Kindly look into it. Need to have a mail too as one of the achievements from Microsoft.

Hoping for a solution soon.

Thanks & Regards,

**************

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Hello, Dhruv_Soni.

Thank you for your reply.

You can also check any other emails that were associated to your certification during the time you were assisted in the duplicate account issue.

In any case, as mentioned previously, we cannot resend you any notification email because these notifications are automatically managed by the system. We are sorry for any inconvenience.

If there is anything else we can do for you, please do not hesitate to keep in contact with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Dhruv_Soni.

We hope you are doing well.

Please let us know if there is any other inquiry we can help you with.

If no response is received, we will proceed to close and lock the case the next business day.

Best regards,

Hello, Dhruv_Soni.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. If there is any other inquiry we can help you with, we invite you to post a new question.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Best regards,