"Discount validation failed" status PEARSON VUE exam voucher.

Hi uyenllnh,

Thank you for contacting the Microsoft Community.

I am sorry to hear about the issue you are encountering when trying to use your voucher code. Allow me to further check and guide you with the process.

Please be advised that this error usually occurs if your student status is not yet validated. Note that you should see a green checkmark under the job title in your Certification profile. You do not need to verify that your email is eligible for the discount under the "Exam discount page" because it will appear on the check-out page.

To update your title to “Student”, please visit Identify yourself as a student in your certification profile. If you have already verified your student status and the error still persists, your account needs to be refreshed.

To do so, please follow the steps below using an InPrivate browser:

1. Login to Manage your certification profile using your Microsoft account and password.

2. Click “Edit profile”

3. Check your address and make sure to remove all special characters and diacritics

4. If there are no special characters, click “Submit” even without making any changes.

Once done, please re-login and try scheduling the exam again and check if the voucher code applied on the checkout page.

In the event that the steps didn’t work, please provide us with the step-by-step screenshot of the incident in a form of PSR (Problem Steps Recorder) starting from the sign in page until you reach the error along with the requested information in the private message.

I hope this helps.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Ricky,

(1) My account has been verified as a Student

(2) I refreshed my account as your instruction, logged-out and re logged-in then booked a exam but the code still not applied at the check out page

(3) I will record a video of this incident in the PSR

Thanks!

Hi uyenllnh,

Thank you for responding to the private message.

I have asked for an additional request for verification please check.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi uyenllnh,

Thank you for responding, I sent an additional request via private message please check.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Sures I will provide

Hi uyenllnh,

Thank you for responding to the private message, we just need the screenshot after verifying the status on the link I mentioned there.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi uyenllnh,

As you mentioned in the private message, I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,