MVTD | Discount not received: DISCOUNT VOUCHER M365 FUNDAMENTALS

Hi Harold,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to receive your discount after all the effort you've put into completing the training event, especially for your exam. Rest assured, I am here to assist you and provide the information you need.

Since you've mentioned that the discount is not reflected even after using the same email address upon scheduling your exam, to conduct a thorough review of your account and determine the root cause of the error, please provide a complete screen recording of the entire process leading up to the error. If you’re using a Windows device, you can use the Snipping Tool:

1. Open the Snipping Tool.

2. Select the video icon.

3. Click New, draw the area to record, then press Start to begin and Stop to end the recording.

If you’re on a Mac device, please follow the instructions provided in [this link].

You may send the recording along with the additional required details through the private message I initiated.

Alternatively, if the Problem Steps Recorder (PSR) (click this link for MAC device) is still working on your end, you may use it to provide a step-by-step recording of the entire process, including the troubleshooting steps, starting from the sign-in page up until the last page that shows the error.

Once I receive these details, I’ll be in a better position to offer potential solutions and recommendations. Your cooperation is greatly appreciated.

For your reference, feel free to check out the sticky post for detailed information and guidance about the event.

Your cooperation is greatly appreciated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,