dissociate a non working email from ESI Program

Hello, Alexjlin!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you want to unlink an e-mail address from the ESI program. We are happy to help you.

After reviewing, we can confirm that your inquiry is not an issue from Microsoft Certification Profile. Please note that we have limited access to the Microsoft Enterprise Skills Initiative platform, as we provide support only for the Microsoft Certification platform (MSA).

We would recommend you to contact ESI Support Team by signing in using your work account for assistance. If you have issues accessing, please try the following options:

Please click this link and submit a ticket for immediate support.

While creating a ticket, please provide the following information below:

• Training Date

• Course Name

• Registered Name and Email

• Registration Link/URL

• Region (US/UK/Canada/India, etc.)

In case you keep facing issues when logging in in to ESI, you could also send an email to techskillssupport@microsoft.com and request assistance as well.

Make sure to include all the details of the error you are seeing.

Bear in mind that you have reached the Microsoft Certification Program which only handles general inquiries about Exams and Certifications that are being taken from the Learning Site and queries about the Certification Profiles. Should you need further assistance please let us know.

We hope this information is accurate to solve your request.

If no response is received, we will close and lock the case in the next business day.

Kind regards,

Hello, Alexjlin!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best