Does MS/Pearson Vue has second level of check at their end of recorded exam video in case of candidate revoked during examination?

Hi gulhasan,

Thank you for contacting the Microsoft Community.

I'm truly sorry to hear about the experience you had during your DP-203 exam with Pearson Vue. It's disheartening to encounter such challenges, especially when you've diligently prepared for the exam and followed all the rules. I know how important this exam it is for you, so allow me to provide you with additional guidance on how you can take your exam again.

Regarding your query about a second-level check of recorded exam videos,  I recommend contacting Pearson Vue directly to inquire about the possibility of a second-level review of your exam recording. Their team of experts can conduct a thorough investigation of the situation and provide you with a resolution to raise this issue. I commend your willingness to seek clarification and further review of your exam recording to ensure a fair assessment of the situation.

Meanwhile, if your exam appointment was utilized with an ESI discount, it's advisable to contact the ESI Support Team for scheduling or rescheduling concerns. They can coordinate with Pearson VUE on your behalf and request a review of the recording. You may inform them of the situation that you have and share the case ID provided by pearson Vue. You can contact them through the link below, and use your work email address when creating a ticket from them:

ESI Support Team: http://esisupport.microsoft.com/en-US

Should you already have an open ticket with them, please share the Case ID with me along with your information through the private message I initiated, this will allow us to verify your account and monitor the progress of your case on your behalf.

Moreover, Pearson VUE strives to provide the best possible testing experience for you. However, if you encounter any problems or dissatisfaction during your exam, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

I contacted Pearson Vue directly about a second-level check of recorded exam videos but they are asking to check with Microsoft on this. They are saying case has already been updated ,they could not help anymore.

Hi gulhasan,

I understand that you've reached out to Pearson Vue directly regarding a second-level check of recorded exam videos, but they've directed you to contact Microsoft for further assistance. It seems they've indicated that the case has already been updated, and they are unable to provide additional help.

If in any case, you scheduled the exam with a company discount to applied to it, the best team to seek assistance with is our ESI Support Team, as they handle concerns regarding corporate discounts and will coordinate with Pearson Vue on your behalf and request a review of the recording. Make sure to log in using your work email when creating a ticket from them. Below is their contact detail:

ESI Support Team: http://esisupport.microsoft.com/en-US

Once contacted and you require further assistance, kindly provide us with the Case Id through the private message along with the requested account information for us to verify and locate your account and to track the case on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi gulhasan,

I hope you're doing well.

As part of my commitment to ensure that you are well covered, I just want to follow up with your case if you have already contacted the ESI Support Team Support Team to report your issue, and if a resolution has already been provided. Should you need further assistance, feel free to let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Thank you for guiding . Please feel free to close this case.

It seems Pearson Vue doesn't have any system for cross verification with recording of exam. Proctor is final decision maker.In none of their replies they have mentioned that they cross verified with the recording.

Very smartly they are playing with words in their replies, like we have reviewed the situation......

It could be good business idea for them to record the exam of candidates if candidates completed it successfully they can delete the video immediately and if candidates are revoked they can have this recording for few days atleast. But obvious it's implementation will add up some costs to them. :)

Hi gulhasan,

I've noticed that you marked one of my responses as not helpful. Ensuring your needs and satisfaction is my utmost priority.

Thank you for expressing your insights and concerns regarding the current state of the cross-verification system used in Pearson VUE exams. It's disheartening to learn that Pearson VUE's responses appear to prioritize reviewing the situation over providing concrete evidence of cross-verification.

For us to address your concern efficiently, kindly provide us with the requested information on the private message that I initiated. Once received this will allow us to verify your account and check some options and recommendation regarding your concern.

Your patience and understanding are highly appreciated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi gulhasan,

I hope all is well with you.

Hi gulhasan,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,