Don't see Azure AI-900 certificate

Hello, Bao!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you have passed the Exam AI-900: Microsoft Azure AI Fundamentals, however your Microsoft Certified: Azure AI Fundamentals is not visible on your Learn account. We will be happy to help you.

Note: With the changes implemented in our site on July 8th (links below), our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles or complete any processes (merging, migrations, etc.)

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

With this information provided, to locate your previously achieved Certifications, we advise following these steps using all the Microsoft accounts you may have associated with your Certification Profile in the past.

If you are still unable to find your certificate, we opened a Private Message where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Hello, Bao!

Thank you so much for the details and information you have provided.

Thank you for confirming that you have passed the Exam AI-900: Microsoft Azure AI Fundamentals trough Certiport, we want to let you know that since the certifications were obtained with Certiport; to get your certificates it is necessary to access via Certiport system.

We understand how important it is to add the Microsoft Certified: Azure AI Fundamentals you got with Certiport reflected in your Learn account; however, we require informing you that temporarily it will be necessary that you use both MS Learn and Certiport platforms to access your Certificates.

Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents.

Please refer to the approved message we received from our Engineers Team:

“Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Learn record will reflect all your Microsoft Certification activity.

In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript. We apologize for any inconvenience.”

If you don't have access to Certiport, it is necessary to contact Certiport so they can help you with the access to get your certificate:

• Support :: Certiport (pearsonvue.com)

In the meantime, we recommend you access to your certificate via Certiport using the following link: Print certificates and score reports :: Become a test center :: Educator resources :: Certiport (pearsonvue.com)

We appreciate your understanding of this situation. Thank you again for your patience.

This being confirmed, for the moment there are no actions pending from our end. We are sorry for any inconvenience caused.

Please let us know if there is anything else we can do for you. In case we do not receive a response, this case will be closed and locked after one business day.

Have a wonderful day,

Hello, Bao!

We hope this message finds you well.

We would like to know if the information was clear or if you need further help. Otherwise, we will proceed to close and lock the case the next business day.

Kind regards,

Hello, Bao!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either channel.

Wishing you the best,