DP-100 Exam Certificate not showing after passing the exam

Hi Oluwatimilehin,

Thank you for contacting the Microsoft Community.

I understand that you are seeking assistance in locating your score report for your DP-100 certification as I know how important it is for you to value the hard work you have put in for this examination. Allow me to provide you recommendations and options for your concern.

For me to have a visibility and for further investigation, and to provide you more options regarding with your case, kindly provide me the requested information through the private message I have initiated, along with a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step.

Please be advised that the Certifications section or tab has been recently updated into Credentials. All your scheduled exams and history are now under this section, including the score reports. Kindly follow the steps given below to locate the Credentials tab (including the troubleshooting steps to ensure there will be no browser-related error):  

1. Update your browser to the latest version. 

2. Clear browser cache and cookies. 

3. Restart your browser and launch an In Private or Incognito browser. 

4. Sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam. 

5. Proceed with the steps on How to Access Your Score Report | Microsoft Learn. (Please see image below). 

6. If the schedule is still not reflected, kindly retry from step 4, but sign in using another email or Microsoft Account you may have used in booking the exam, to ensure that it was not recorded in a duplicate profile. 

As an alternative, you may access this link where you will be routed directly to the Pearson VUE dashboard. 

Alternatively, In Pearson VUE Dashboard, you can locate the exam for which you wish to view the score report, then select the “View” button.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Steven,

Thank you for reaching out concerning my issue. I have since taken note of the private message and have since sent the requested information.

I look forward to your response.

Hi Oluwatimilehin,

Thank you for your patience and understanding.

Upon the requested information you have provided I was able to locate and verify your account.

The reason why you are not able to see your score report or exam results is due to a duplicate profile on your account. This happens when you enter different information when registering for an exam/another exam. In your case, you might be logging in to the account that is not connected to your Microsoft Learn Profile, duplicate but it is where the exam is booked, or logging in to the account which is currently linked to Microsoft Learn Profile but not where the scheduled exam is located. 

You may refer to the private message I have initiated for the details on the account on where you can locate your score reports or exam results.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Oluwatimilehin,

Thank you for your prompt response.

I'm glad to know that you were able to locate your score report with the provided options I have provided you.

Kindly let us know if further assistance is needed on my end by replying to this post or even in private message and I'll be happy to assist.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Steven,

I really appreciate the help thus far.

I, however, still require additional assistance as I've indicated in the private message.

I look forward to your response.

Hi Oluwatimilehin,

Thank you for your prompt response.

After I have consulted our Support team, Unfortunately, we are unable to process your merge request due to required systems work. Merge capabilities are currently not available until further notice. Please check the alert message posted to the Credentials Support Forums for any updates.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Oluwatimilehin,

We haven’t received any update from you. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best Regards,