Pearson Vue | Exam Modification: DP 600 exam rescheduling issue

Hi Kavin,

Thank you for contacting the Microsoft Community.

I completely understand how upsetting it must be to miss your exam due to technical issues on the OnVUE platform. I also recognize how important this exam is to you, especially with your voucher nearing its expiration. Please rest assured—I’m here to support you every step of the way.

To help us locate your account and verify the status of your exam, we kindly ask that you share the requested details via private message. This will allow us to proceed with your case efficiently and ensure you receive timely assistance.

In the meantime, if you are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative) and utilized company discount to the exam, please contact the ESI support team directly for your rescheduling request. I've sent their contact details in a private message. Kindly use your work email address when creating a ticket with them. They typically respond within 3-5 business days.

Once contacted and you require additional support, please share the case ID with us so we can monitor the case on your behalf.

Please note that if you miss your exam, it will be marked as a “No Show,” and you will lose your fee. If you used a company voucher, it will be forfeited, and your company may be charged a no-show fee. The missed exam will be removed from your dashboard, and you’ll need to schedule a new registration, incurring the standard fee.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,