[DP900 Exam] Invalid Phone Number Error

Hi yoy302,

Thank you for contacting the Microsoft Community.

I value your time and effort in finding ways to successfully schedule one of our offered exams. I am very much aware of the assistance you need as I know you are experiencing an error under the phone number section scheduling your DP-900 exam. I'm here to provide you with all the guidance you need to make the most of this opportunity.

Please be aware that the error message occurs when entering a phone number with invalid format. 

To eliminate the error, please make sure that you will move the first three digits of your number to the area code if you don’t have one.

Meanwhile, if not, please note that the area code will be the first two (2) or three (3) digits of your phone number and the rest can be placed in the phone number field.

Please attempt filling your phone number fields by the first two - three digits of your phone number on the "area code".

For instance, if your number is 1234567890, you can fill in the phone number fields as +XXX (country code) - 123(area code) - 4567890 (rest of your number). Please see sample format below:

• Phone number: (123) (4567890)

To ensure that this is not a browser-related issue, you may try the following troubleshooting steps:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Clear browser cache and cookies   

3. Allow all cookies/third party cookies on your browser settings.

4. Ensure that all the required fields marked with an asterisk "*" are correctly filled and remove any Special Characters (like., \! @ # etc.,) from your information.

5. Kindly make sure to include the postal code in the address.

After trying the steps above, sign back into your Microsoft Certification profile and try scheduling an appointment again.

However, if the issue persists, please send us a complete step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) starting from the sign-in page up until you reach where the error occurs. Kindly upload the PSR file through the private message I initiated along with the necessary information to locate and verify your profile. 

Hi yoy302,

I hope that you are doing great!

To make sure that you are well covered, I want to extend my assistance to the resolution provided. I just want to know if you need more information about your concern.

Meanwhile, if further assistance is needed, kindly provide me with the necessary information through the private message, to proceed in taking care of your concern.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Best Regards, 

Hi yoy302,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.