Hello, Malcolm!
Welcome to Microsoft´s Community. Here your inquiries are always well received.
We hope this message finds you well.
As we understand, you identified you have a profile duplicity and you would like us to assist you in merging your two MC Profiles so you can visualize your MS Learning achievements in a single account.
We will be more than glad to attend your request. To do so, please share some information we require to review your MC Profile. Check the Private Message section by clicking here, this way your information will be secured and protected.
Once you provide this information, we will be pleased to proceed with the proper process. Bear in mind that if we do not receive a response within two business days, the thread will be concluded.
We are attentive to your response,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
Hello, Malcolm!
Welcome back to Microsoft´s Community, we love having active Learners like you.
We hope you are doing great.
Thank you so much for sharing the information requested. After reviewing it, we confirmed that you have a profile duplicity. To continue with your request, it is necessary to unify your two active profiles, however, as a first step, one of the profiles needs to be migrated.
To do so, please follow the Migration Process steps listed below:
Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift N once the browser is open).
Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate
Sign in by using a MS Account that has not been used in the MS Learning platform before.
It is possible you encounter an error message. If that happens, please click on MCP Home.
After clicking on MCP Home, you will be redirected to Your Dashboard.
While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate
After pasting the URL and clicking on enter, please fill in the fields MC ID and Access code by using the credentials we have shared with you over the Private Message section.
Once you complete this process, your account will be migrated and we will be able to unify your account so you can visualize MS Learning achievements in a single account.
Please let us know if you have further questions, we will be glad to clarify them for you. Please bear in mind that if we do not receive a response within two business days, the thread will be concluded.
We are looking forward to your response,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
Hello, Malcolm!
Welcome back to Microsoft´s Training Support Forums.
We hope this message finds you well.
Thank you so much for your patience along this process, as a result, we would like to inform you that we have successfully merged your account.
Please access Your Dashboard by using your updated credentials, you can check them in the Private Message section. Now you will be able to visualize MS Learning achievements in one account.
If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.
Bear in mind that if we do not receive a response on the next business day, the thread will be closed and locked.
Kind regards,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
Hello, Malcolm!
We are glad you reached Microsoft´s Training Support Forums.
We hope you are doing great.
We have not been able to get a hold of you and we will now proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/entry. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.
Kind regards,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
