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Thank you for contacting the Microsoft Community.

I recognize all the preparation you have made prior to taking the exam and I want to make sure all this effort will be in use. Rest assured I will be helping you to have this investigated to ensure that it won’t happen again.

Normally, for any technical problem encountered before, during, or after the exam it requires you to contact your exam delivery provider for real-time assistance. As well as they have the right tools to process rescheduling, or any modification request for an exam appointment as well as identifying seats available.

Since you have mentioned you already contacted them, kindly respond to the private message I have initiated and provide the requested information. As soon as I have received your reply, I will immediately direct your case to our Support Team so they can make an urgent follow-up and collaboration with Pearson VUE.

Please be aware that these issues are unforeseeable equipment issues like software flaws, which can happen to any exam delivery service. Some antivirus software can create performance concerns. With this being said, it is highly recommended to take your exam on the testing center to prevent technical issues moving forward.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,