Error AAL01: Could not complete account linking operation

Hi Lkumar1992,

Thank you for contacting the Microsoft Community.

Based from the error message you are getting, there is a possibility that your profile is incomplete or has special characters such as accents (Non-English letters) or unnecessary symbols like (%+@#,~°). Note that this also applies to your address.

With this, please try the following recommendation below:

1. Use the new MS Edge browser that you can download here.

2. Make sure to disable the Block all third party cookies function from the browser settings.

3. Go to Microsoft Certification Dashboard.

4. Sign in with your Microsoft account and password.

5. On Your Dashboard, click on click Schedule next exam button to select your exam.

6. Once selected, go to Edit your certification profile.

7. Make sure that the information in your certification profile is complete and correct specially your address and phone number. Remove any special characters as the system will only accept Roman (English)Alphabets.

8. Click Continue and proceed in registering your exam.

If the steps above did not work, please provide us with the PSR (Problem Steps Recorder)  of the incident starting from the sign in page until you reach the error through private message so we can escalate it to our Support team. (please make sure to capture all steps above including the troubleshooting done in the PSR).

To view your private message, please see icon as shown on image below: 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. 

Regards, 

Hi Team,

Till now no update please do needful as soon as possible.

Hi Lkumar1992,

Thank you for your response.

For further assistance, we can set up a live session to help you redeeming the discount.

To proceed, please provide us the requested information below and send it through our private message.

Good call back number:

Three (3) feasible callback schedules considering our working hours below (with time zone):

(Mondays – Friday, between 6:30 am – 2:30 pm PST)

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Lkumar1992,

 

Thank you for your response.

 

For further assistance, we can set up a live session to help you redeeming the discount.

 

To proceed, please provide us the requested information below and send it through our private message.

Good call back number:

Three (3) feasible callback schedules considering our working hours below (with time zone):

(Mondays – Friday, between 6:30 am – 2:30 pm PST)

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Best Regards,

Hi Team,

I will be available on the below dates :

7th Dec 2021 at 6.30 AM PST --- 7th Dec 2021 at 8 PM IST

8th Dec 2021 at 6.30 AM PST --- 8th Dec 2021 at 8 PM IST
9th Dec 2021 at 6.30 AM PST --- 9th Dec 2021 at 8 PM IST.

Hi team,

any update on this, I am waiting for your calls and responses but no luck.

I am full disappointed MS support team.

Hi Team,

I will be available on the below dates :

7th Dec 2021 at 6.30 AM PST --- 7th Dec 2021 at 8 PM IST

8th Dec 2021 at 6.30 AM PST --- 8th Dec 2021 at 8 PM IST
9th Dec 2021 at 6.30 AM PST --- 9th Dec 2021 at 8 PM IST.

HI Janebee_G,

any update on your end, I am waiting from 3rd Dec 2021, what is the issue? why your team not providing resolution for customers.

This is the way u are treating the customers ?

Hi Lkumar1992,

Thank you for providing the requested information.

I have tried to reach you on your preferred time but I was routed to your voicemail.

Please expect a callback from me around 6.30 AM PST on December 8, 2021 so we can set assist you with linking accounts.

We appreciate your patience with this matter.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Janebee_G,

Please solve this problem as soon as possible, I need to submit my azure certifications to our project client otherwise I will lose my job.

Please consider this issue on high priority.

Thanks in advance.

I will be waiting for your call today at 8 PM IST.

Hi Janebee_G,

Any luck? I am waiting for your call?

Please solve this problem as soon as possible, I need to submit my azure certifications to our project client otherwise I will lose my job.

Please consider this issue on high priority.

Thanks in advance.

I will be waiting for your call today at 8 PM IST.