When i'm trying to get the discount for the free exam, the error on the title popped up,
On the setting tab in my profile I have inserted a linking account, however when it asks me for permission to link account before the discount,
It's look like this:
How can I solve this, it seems like it doesnt get that i filled the account linking field in my profile.
Please advise.
BR
Hi asaf,
Let me assist you in linking your account.
Learners who faced error in linking to obtain the exam discount may follow the steps below:
Sign-out from the browser
Clear cache and Delete cookies
Use an "InPrivate/Incognito" browser session or try on a different browser
Allow all third party cookies through the browser settings
If you are using a work computer, you may try personal machine to ensure that there will be no restriction
If issue persist, please provide us with a PSR (Problem Steps Recorder) from the time you have signed in until it shows the AAL01 error and attach it via private message along with the information needed to verify your profile.
You may refer on the image below to access private message:
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
