I am a Linkedin Employee and I am trying to schedule the AZ-900 exam, after linking the profile, i am getting the below error
"Error occured while linking the account. You have already linked your Microsoft employee profile with another Certification profile" and unable to proceed to the next step.
Could someone help on resolving the issue?
Thanks
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Hi p_jain,
Thank you for contacting the Microsoft Community.
Allow me to assist you with the issue you have encountered while checking for discounts.
The error message is usually caused if you have a duplicate profile and the email you are linking is already connected to the second profile.
What I would recommend before linking your email address, please follow the steps below:
1. Make sure to use an up-to-date browser. (e.g., Edge, can be downloaded using this link)
2. Clear cache and cookies.
3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
4. Allow all third - party cookies through the browser settings.
Should you need further assistance, please provide me with your profile and discount details through this private message.
Just a heads up, Please know that our Support team has informed us that there is a persistent error with viewing/claiming any voucherless discounts through the Learning Dashboard. According to a recent update, they are still investigating this underlying issue.
I will follow up with you once the issue is resolved or if we receive any update.
Regards,
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Hi p_jain,
Thank you for your patience throughout this process.
I’m glad to inform you that the Support Team has now confirmed to me that the problem has been rectified.
Please try again to redeem your discount now by relinking your email address. You may follow this page: Vouchers and redeeming discounts | Microsoft Learn on how to redeem an employee discount.
Again, our sincerest apologies for the inconvenience and I appreciate your patience as we worked through this issue.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Regards,
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Hi p_jain,
We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.
Regards,
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