Hi shantanu,
Thank you for contacting the Microsoft Community.
I can only imagine how frustrating this must be to encounter an issue with your assessment lab, especially after all your preparation. Rest assured that I will look into this matter and check possible options on how you can proceed.
We have reviewed your assessment lab, and it appears that the issue you encountered was transient, meaning that we can’t replicate it. However, it is extremely unlikely to happen in the future unless there is something about your setup that could be inadvertently playing a role. Please make sure that you review the Assessment Lab System Readiness requirements and take advantage of the Speed Test and Lab Orientation and Connectivity Check tools available on our Assessment lab frequently asked questions.
Please also consider trying the following troubleshooting steps:
Refresh your browser and ensure it is up to date.
Use Microsoft Edge as your browser, if possible.
Clear your browser’s cache and cookies.
Enable all third-party cookies in your browser settings.
If you're using a work device, consider switching to a personal computer, as work machines may have restrictions that block access to certain websites.
We kindly ask you to try the lab again after the retake window. If the issue persists, please let us know by following the same process and gather the following information to help us investigate further:
Title of the Assessment:
Lab Instance ID: (That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting.")
URL (Copy the entire URL of the problematic page and paste it in your response.)
Date/Time you encountered the issue
Description (Explain the primary issue)
Meanwhile, the 72-hour retake waiting period is triggered when an assessment lab ends for any reason after the "Start Assessment" button is pressed. This is a common practice to provide learners with study time between attempts and to ensure access to limited lab resources. However, we understand this can impact learners whose labs ended prematurely. We are evaluating other strategies to manage this policy. We apologize for the inconvenience and hope you will attempt your lab again once the retake waiting period has passed.
I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.
Warmly,
