Error Rescheduling Microsoft Exam

Hi Has5,

Thank you for contacting the Microsoft Community.

I recognize that you're encountering difficulties in rescheduling your exam to a suitable time and date. I appreciate the significance of having the exam rearranged to ensure you are thoroughly prepared beforehand. Allow me to provide you with additional assistance regarding this matter.

To locate and verify your account, we kindly request you to provide us with the necessary information through private message for us to have this check and review.

Kindly be advised that the error you’ve encountered might be a result of recent updates to the Microsoft Learn platform. We’ve received similar reports from other learners experiencing issues while scheduling exams. However, our team has thoroughly investigated this matter and we’re pleased to confirm that the issue has been resolved. We’ve successfully replicated the process without encountering any problems.

I recommend performing some basic troubleshooting steps provided below:

1. Update your browser to the latest version. 

2. Clear browser cache and cookies. 

3. Restart your browser and launch an In Private or Incognito browser. 

4. Log -in to Learn using your personal Microsoft account.

5. Follow the steps on how to Reschedule and cancellation policies | Microsoft Learn .

Once the exam is successfully rescheduled, you will receive a confirmation email.

Now, should issue persist, kindly provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step, along with the requested information through the private message I have initiated.

Meanwhile, if ever you scheduled the exam with company discount applied to it, the best team to seek assistance with is our ESI Support Team, as they handle company discounts and coordinate with Pearson VUE about your scheduled exam. (check private message for their contact details)

Moreover, if urgent assistance is needed with scheduling your exams, I highly recommend reaching out to Pearson Vue as they have direct access to your exam appointments.

They typically respond within 3-5 business days. Once contacted and you require additional support, please send me the case Id through the private message so we track the case on your behalf.

Ensure you reschedule or cancel your exam appointment at least 24 hours in advance to avoid

forfeiting your fee. Should you have used a voucher purchased by your company, it will also be forfeited. Failing to show up for your exam appointment may result in a no-show fee charged to your company.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Has5,

I appreciate you providing the requested details.

Using the information provided, I was able to locate your profile. With the confirmation email you have sent, I noticed that you have successfully passed the exam on the 19th of July. Congratulations on that! If you are referring to rescheduling another exam to a preferred time and date, I strongly advise contacting the ESI team for prompt assistance, as it appears you have utilized company benefits for this purpose.

Let me know if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Has5,

We value your support as we continue to investigate your issue.

I am reaching out to you again to make sure you are covered; I would just like to know if you need anything more specific about your concern.

In order for me to adequately assist you, do let me know if you need any further information.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Has5,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question. 

Kind Regards,