Error Scheduling AZ-900 certification

I am having the following error when trying to schedule my examen:

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

Pearson VUE support told me that they cannot find my Microsoft ID.

Can you please check it?

***Moved from Exams / Discounts/Vouchers/Special Offers / Other***

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I  found the solution by myself :)

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Hello Priscila,

 

I'm glad that your issue is now fixed.

 

In any case that you might encounter the same error message in the future, please remove any Special Characters (like., \! @ # etc.,) from your Name and Address, save & continue.

 

If further assistance is needed, please post a new question so we can assist you accordingly.

 

Since there’s no pending action required on our end, this case will now be closed and locked.

 

Best regards,

Salomi_K1
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 20, 2021 Views 20 Applies to: